Write an FAQ your AI can use

Help the chatbot answer prices, opening hours and preparation questions accurately.

Before you start: Collect your current service details and business policies.

Write one clear answer per question

Include the service name, price, currency, duration, location and any important limits. Put exceptions beside the rule they qualify.

Weak answer	Useful answer
We do consultations.	Our Hair Consultation lasts 30 minutes and costs RM0.
Open on weekdays.	Luma Salon is open Monday–Friday, 9 AM–5 PM, Kuala Lumpur time.
Book whenever you like.	Choose an available appointment slot. Published opening hours do not reserve a stylist.
Ask us about prices.	The consultation is free. Colouring prices need a quote from our team.

Prepare your file

List the questions customers ask most often.

Write a direct answer for each.

Check prices and durations against your current service list.

Remove old or conflicting policies.

Name the person responsible for keeping the file current.

Save it as a supported file, such as TXT.

Download the fictional Luma Salon sample FAQ to try the workflow. Replace its business details before using it with real customers.

A finished FAQ entry

Use this plain-text pattern in the file you are preparing:

Q: How much is the Hair Consultation and how long does it take?
A: The Hair Consultation lasts 30 minutes and costs RM0.

Q: Can I come on Saturday?
A: Our published hours are Monday–Friday, 9 AM–5 PM,
Kuala Lumpur time. Ask our team about a Saturday exception;
an exception is not guaranteed.

A direct question and a specific answer are the useful result of this lesson. Next, upload and process the finished FAQ.

Your turn

Write an answer to “How much is the consultation, and can I come on Saturday?” Include the price, duration and published schedule. Offer help from your team for exceptions without promising one.