Let customers request appointments through chat
Use your chatbot to guide appointment requests and check the resulting booking.
Before you start: Make a manual booking first and use an inbox with Enable Appointment available.
Enable appointment handling
Open Settings → Inboxes → your inbox → Chatbot Configuration.
Check the assigned FAQ describes your services and booking preparation clearly.
Turn on Enable Appointment and select Update.
Keep the instruction clear: a booking is complete only after the appointment workflow confirms it.
Try a booking request
From your test chat, ask for a service and future date: “Can I book a Hair Consultation next Tuesday?”
Answer the questions the chat asks for customer and booking details.
Choose an offered time rather than assuming a requested time is available.
Open Appointments and find the resulting booking.
Check customer, branch, service, staff, time, timezone and status.
Repeat with an unavailable time and check that the customer is offered a valid alternative or team help.
If Enable Appointment is absent, ask your account administrator about access to the booking feature. You can continue handling appointments manually.
Try it
Open Appointments and check the matching customer’s appointment record.
You are ready when
- The chat guides a booking request.
- The resulting appointment has the right details.