Save and reuse frequent answers

Before you start: Have a short answer that matches your current FAQ.

Create a canned response

Open Settings → Canned Responses → Add canned response.

Enter salon_intro in Short code.

Put the sample answer below in Message.

Select Submit and find it in the list.

Our Hair Consultation lasts 30 minutes and is free (RM0). Please tell us your preferred date, time and branch. We will confirm a booking only after an available appointment is saved.

Create the salon_intro canned response

Enter a shortcode and message, then Submit.

Use it in a conversation

Open the customer conversation and choose Reply.

In a clean composer, type /salon_intro.

Select the matching suggestion.

Edit the inserted text to answer the customer’s actual question.

Select Send.

If the customer asks only about price, shorten the reply to the price and duration. Review saved responses whenever services or policies change.

Salon canned response inserted into Reply

The inserted answer is a draft. Personalise and review it before sending.

Try it

You are ready when

My saved response matches the current FAQ.
I can insert, adapt and send it.

Choose another topic

Save and reuse frequent answers

Create a canned responseCopy Anchor Link

Use it in a conversationCopy Anchor Link

Try itCopy Anchor Link

The customer asks only “Is the consultation free?” How should you adapt the saved answer?

You are ready whenCopy Anchor Link

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Create a canned response

Use it in a conversation

Try it

You are ready when