LUMA SALON SAMPLE FAQ
Fictional example for DahReply Academy. Replace all details before customer use.
Updated: 8 October 2026

Q: What is the Hair Consultation?
A: A 30-minute discussion of your hairstyle preferences and questions at Main Salon. It does not include a haircut or colouring treatment.

Q: How much is the consultation?
A: The Hair Consultation costs RM0. Haircut and colouring prices need a quote from our team; this sample does not provide those prices.

Q: What are your opening hours?
A: Main Salon's published hours are Monday to Friday, 9 AM to 5 PM, Kuala Lumpur time (UTC+08:00). A particular appointment still depends on available staff and time slots.

Q: Can I book on Saturday?
A: Saturday is outside the published schedule. Ask our team about an exception; an exception is not guaranteed.

Q: What should I prepare?
A: Tell us what you would like to discuss. Bring a reference photo if you have one and mention any concerns you want the stylist to consider.

Q: Can you guarantee a particular stylist or time?
A: A stylist and time depend on appointment availability. Use the booking workflow to confirm the details.

Q: Can I talk to a person?
A: Yes, ask for our team. We do not promise a response time in this sample FAQ.

Q: Is a colouring service suitable if I have allergies?
A: Speak to our team about suitability and preparation. This sample does not provide medical advice or treatment-safety guarantees.

Q: What is your refund policy?
A: Ask our team for the applicable policy. This sample does not define refund terms.

Q: What is your address or phone number?
A: Replace this entry with your real branch address and business phone number before using the FAQ with customers.

Q: How do I change an appointment?
A: Ask our team to review the appointment. A change is complete when the booking record shows the updated details.