An Unorganised Inbox Is a Support Team's Worst Enemy
When every conversation looks the same, nothing gets prioritised. Conversation Labels give your team a clear, consistent system for categorising every interaction, so the right conversations always rise to the top.
Business Owners
For leaders who want data on what their customers are actually asking about, complaining about, and needing help with, at a glance.
CS Managers
For managers who need to track conversation types, spot recurring issues, and hold their team accountable to clear, consistent categorisation standards.
Operations Teams
For teams who need to trigger workflows, route conversations, and build automations based on conversation type and status.
Support Agents
For agents who need a fast, visual way to organise their workload and pick up exactly where they left off without scrolling through hundreds of messages.
Conversation Label ManagementOne Labelling System. Total Inbox Clarity.
DahReply's Conversation Labels is a flexible, visual categorisation system built into your Shared Inbox.
Flexible Label ApplicationApply Labels Your Way
A label is only useful if you can act on it. DahReply lets you filter your entire inbox by label instantly, so your team can pull up exactly what they need in seconds.
- Filter by Label: View only the conversations that match a specific label. Switch between filtered views in one click.
Inbox FilteringStop Scrolling. Start Filtering.
Conversation Labels in DahReply are not just organisational tags. They are triggers. Use labels to fire automations, route conversations to the right agent, and generate reports that tell you exactly what your customers need most.
- Automation Triggers: Set a label as the condition for an automation. Tag a conversation VIP and auto-assign it to your senior agent.
- Label-Based Reporting: Pull reports filtered by label to see conversation volume, resolution time, and trends by category. Know which topics are spiking before they become a problem.
- Team Performance by Label: See how quickly your team resolves conversations within each label category. Identify where your pipeline slows down and fix it.
Labels That Do MoreTurn a Label Into an Action.
Conversation Labels in DahReply are not just organisational tags. They are triggers. Use labels to fire automations, route conversations to the right agent, and generate reports that tell you exactly what your customers need most.
- Automation Triggers: Set a label as the condition for an automation. Tag a conversation VIP and auto-assign it to your senior agent.
- Label-Based Reporting: Pull reports filtered by label to see conversation volume, resolution time, and trends by category. Know which topics are spiking before they become a problem.
- Team Performance by Label: See how quickly your team resolves conversations within each label category. Identify where your pipeline slows down and fix it.
The DahReply Advantage
Purpose-Built Features That Turn Inbox Chaos Into Inbox Clarity
No-Code Label Setup
Create, edit, and manage your entire label system from the DahReply dashboard. No developer needed.
Consistent Categorisation
No more personal folders, colour-coded spreadsheets, or inconsistent naming conventions across the team.
Actionable Inbox Data
Track what customers are asking, flag what is taking too long, and make decisions based on what is actually happening in your inbox.
How It WorksFrom Conversation to Categorised in 3 Steps
Create Your Labels
Set up a label system that matches your business. Name them, assign colours, and configure auto-labelling rules for your most common conversation types.
Apply and Organise
Labels are applied automatically as conversations come in, or agents add them manually during a conversation. Every message gets the right tag from the start.
Filter, Act, and Report
Use labels to filter your inbox, trigger automations, assign conversations to the right agents, and pull reports on conversation trends across your team.
See What People are Saying About Dah Reply
Dah Reply truly transformed our productivity and customer service! The chatbot boosted our engagement, increased click-through rates, and reduced response times for quicker resolutions. Their project management was excellent, meeting deadlines and providing prompt support.
Tan Aik Keong
CEO at Agmo Studio Sdn Bhd
Trusted by Top Businesses Across Asia
FAQs
Have questions? Don't worry—we're here to guide you toward a solution that fits your needs perfectly.
Conversation Labels are tags your team applies to customer conversations to categorise, organise, and prioritise them. Labels can be applied manually by agents or automatically by the system based on rules you configure, keeping your inbox structured without adding extra work to your team's day.
Labels can be created and managed directly from the DahReply dashboard. Your team can build a label system that reflects your business workflows and update it any time without needing developer support.
Yes. You can set auto-labelling rules based on keywords, channel, customer attributes, or conversation triggers. When a conversation matches the condition, the system applies the label instantly without any manual input from your team.
Yes. A single conversation can carry multiple labels at the same time. This is useful for conversations that span more than one category, such as a message that is both a billing query and a high-priority escalation.
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