Dah Reply’s Generative AI
Custom Chatbot Development
Built specifically for your needs.
Custom AI Solutions
Personalise Every Interaction, at Scale
We build fully custom generative AI models specifically for your business—ensuring accuracy, relevance, and full alignment with your operational goals.
Advanced Data Query & Retrieval
Instantly retrieve purchase records, financial trends, and key insights—no manual searching needed.
Context-Aware Entity Recognition
AI understands names, dates, figures, and industry terms to deliver precise, context-aware answers.
Data Aggregation & Summarisation
AI instantly summarises, calculates, and breaks down complex data into clear, actionable insights.
Best AI Chatbot Company in Malaysia
End-to-End Support
We Create GenAI Chatbot That Works for You
Requirement Gathering
Requirement Gathering
We start by diving deep into your business, identifying key use cases, mapping integrations, and ensuring your chatbot is built to handle real-world scenarios while keeping data security and system compatibility in check.
Chatbot Design and Planning
Chatbot Design and Planning
With a clear vision in place, we design the chatbot’s conversation flow, define user intents, and map out an intuitive experience that feels natural, engaging, and effective for your customers.
Chatbot Development
Chatbot Development
Our experts develop, train, and fine-tune your AI chatbot, integrating it seamlessly with platforms like WhatsApp, CRMs, and internal databases while setting up an easy-to-use admin portal for full control.
Testing and Quality Assurance
Testing and Quality Assurance
We thoroughly test the chatbot for accuracy, seamless integration, and a flawless user experience.
• System Integration Testing (SIT): Verifies smooth integration with existing systems.
• User Acceptance Testing (UAT): Meet user expectations and business needs.
Training and Handover
Training and Handover
Before the launch, we provide hands-on training, empowering your team with the tools, knowledge, and best practices to manage, monitor, and refine your chatbot for long-term success.
Deployment and Go Live
Deployment and Go Live
With everything in place, we deploy your chatbot into your live environment, ensuring a smooth transition with zero disruptions.
Smarter Conversations. Smarter Decisions. Only with DahReply.
Enterprises and SMEs
• Automate customer support with AI-driven responses
• Provide personalised follow-ups for leads and inquiries
• Assist in invoice processing and payment reminders
• Generate detailed reports and insights from customer interactions
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E-Commerce and Retail
• Recommend products based on browsing history and preferences
• Provide real-time stock availability checks
• Automate order tracking and delivery updates
• Recover abandoned carts by sending tailored reminders
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Banking and Finance
• Manages user inquiries on mortgage refinancing, debt consolidation, and other financial services
• Allows users to upload essential documents like NRIC/passport, payslips, and other required files for loan applications
• Enhances responses by retrieving and generating answers to FAQs with precision
• Provides direct access to separate loan calculators for housing loans and mortgage refinancing
• Tracks all submissions from leads and clients, giving a clear overview for follow-ups and decision-making
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Healthcare and Insurance
• Schedule appointments and send automated reminders
• Provide instant policy details and claim status updates
• Assist in symptom checking and directing to the right specialists
• Process insurance claims quickly with AI-driven verification
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HR and IT Support
• Answer employee HR queries on leave, payroll, and benefits
• Automate IT troubleshooting with guided solutions
• Assist in recruitment by screening resumes and scheduling interviews
• Provide onboarding assistance with training materials and FAQs
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Dah Reply’s AI Powered Solutions
Powering Innovation with the Best in Tech
We work with industry-leading technology partners to build smarter, faster, and more reliable AI solutions for your business.
Large Language Model (LLM)
Our chatbot is powered by ChatGPT 4.0 Mini, a highly efficient and cost-effective LLM model that responds faster, understands complex queries better, and even processes images.
Speech-To-Text
We use Azure AI to accurately convert spoken language into text in real time, supporting English, Malay, Mandarin, and more for seamless voice interactions.
Cloud Hosting
We host our chatbot on AWS, for 99.9% uptime, strong security, and smooth performance, with a Hong Kong data center for low-latency responses.
Case Study
Agmo EV Chatbot – Smarter, Faster EV Support with AI
❌ Challenge: EV owners frequently struggled with locating nearby charging stations, planning long trips with charging stops, and finding answers to Tesla-specific FAQs, leading to frustration and high customer support demand.
💡 Solution: DahReply built a 24/7 AI-powered EV chatbot for Agmo EV, enabling users to instantly locate nearby charging stations, get real-time charging availability updates, plan efficient EV-friendly routes, and access a dedicated Tesla FAQ assistant for troubleshooting and guidance.
✅ Results: Faster trip planning, reduced customer inquiries, and a seamless EV charging experience with AI-powered support.
Connect Seamlessly with Your Existing Business Tools
FAQs
Have questions? Don’t worry—we’re here to guide you toward a solution that fits your needs perfectly.
Unlike traditional chatbots that rely on pre-set rules and scripts, Custom Generative AI is a fully trained AI model built specifically for your business needs. It doesn’t just respond to predefined inputs—it generates intelligent, human-like responses, creates content, analyses data, and adapts to complex queries.
Yes! We can customise the AI’s personality, tone, and response style to match your brand voice, whether that’s professional, friendly, authoritative, or engaging.
Yes! Your AI continuously learns from new interactions, feedback, and additional data, making it smarter and more efficient over time.
Yes! DahReply’s Custom Generative AI can process and generate text, voice, images, and more, making it ideal for AI-powered customer service, voice assistants, content automation, and real-time data interpretation.